|AIG COMPANIES(R) LAUNCH ''C-CLAIM'' TO SERVICE FINANCIAL LINES CLIENTS MORE EFFICIENTLY|
"c-Claim" Gives Clients a Single Point of Contact for Financial Lines Claims and Provides for More Efficient Processing of Claims.
NEW YORK--Dec. 11, 2006--The AIG Companies(R), today announced the formation of "c-Claim" (centralized - Customer Link And Information Management) to process Financial Lines claims more quickly and efficiently.
"c-Claim" will provide a single point of entry for all Financial Lines claims, including Directors and Officers (D&O), Errors and Omissions (E&O), Financial Institutions (FI) and Fidelity. The streamlined workflow will promptly direct each new notice or claim to the most appropriate claim professional, facilitating client contact and efficient resolution. "c-Claim" staff is committed to taking ownership of all inquiries and will stay actively involved through their resolution.
"The formation of c-Claim is part of our ongoing commitment to optimize the claim handling process and provide the highest standard of service to our clients" said Michael Smith, President, Financial Lines Claims, AIG Domestic Claims, Inc. "This initiative will simplify and expedite claims reporting for our brokers and insureds and improve our ability to promptly acknowledge and service their claims."
Effective immediately, all Financial Lines claims may be submitted at firstname.lastname@example.org. The claim reporting form is downloadable from www.aignationalunion.com and phone inquiries may be directed to 888-602-5246.
American International Group, Inc. (AIG), world leaders in insurance and financial services, is the leading international insurance organization with operations in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks of any insurer. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world. AIG's common stock is listed on the New York Stock Exchange, as well as the stock exchanges in London, Paris, Switzerland and Tokyo.