|AIG'S AMERICAN INTERNATIONAL COMPANIES OFFER INTEGRATED WORKERS' COMPENSATION AND NON-OCCUPATIONAL CLAIMS MANAGEMENT PROGRAM|
NEW YORK, March 22, 1999 - American International Group, Inc. (AIG) has announced that the American International Companies are now offering the Integrated Disability ManagementSM (IDM) Program, a claims management program for insureds with workers' compensation and group disability policies underwritten by AIG member companies.
"Employers are faced with significant challenges in managing their disability programs as these costs continue to account for an increasing portion of their payroll," said Anthony Galioto, President, AIG Claim Services, Inc. "In addition to the benefit of having all their disability coverages underwritten by highly rated AIG member companies, the Integrated Disability Management Program gives employers the tools they need to manage these programs and help reduce loss costs."
The IDM Program is designed to help reduce costs by applying workers' compensation claims management strategies to non-occupational claims. Specifically, the IDM program manages workers' compensation, long-term disability, and short-term disability claims using a uniform system regardless of whether they are occupational or non-occupational in origin.
The IDM Program utilizes a state-of-the-art, telephonic case management system, which automatically profiles incoming claims. This enables case managers to identify cases most in need of case management, which helps reduce lost days and achieves optimum medical outcomes.
Additionally, the IDM Program utilizes IntelliRiskTM, AIG's specialized, on-line, Windows®-based software system that provides real-time claim information. IntelliRiskTM integrates occupational and non-occupational data, enabling the user to access and analyze claims across many lines of business.
The IDM Program employs a variety of claims management strategies, including early intervention to capture notification of injury or illness; telephonic and face-to-face case management to monitor the quality and cost of medical care to help ensure that injured employees receive cost-effective and quality treatment; and early return-to-work programs which focus on returning disabled employees to work as soon as possible.
To provide consistency at all levels of the claims management process, the IDM program utilizes a single source 800-number to report claims, a single customer service and medical management team, single dispute resolution and cross and duplicate claims monitoring. These features serve to streamline the administration, claims management, data collection and reporting, and medical management functions.
For more information on the Integrated Disability Management Program, contact Anthony Galioto, President, AIG Claim Services, Inc. at 212/770-7559 or http://access.aig.com.
AIG is the leading U.S.-based international insurance organization and among the largest underwriters of commercial and industrial insurance in the United States. Its member companies write property, casualty, marine, life and financial services insurance in approximately 130 countries and jurisdictions, and are engaged in a range of financial services businesses. American International Group, Inc.'s common stock is listed on the New York Stock Exchange, as well as the stock exchanges in London, Paris, Switzerland and Tokyo.