|AIG COMPANIES(R) ANNOUNCE THE DIRECTION FORWARD(SM)--A NEW STANDARD IN WORKERS' COMPENSATION CLAIMS SERVICE|
NEW YORK--Oct. 31, 2007--The AIG Companies today introduced The Direction Forward(SM), an enhanced service approach that devotes high-touch, highly responsive customer service and exceptional technical expertise to workers' compensation claims.
The Direction Forward builds on the AIG Companies' specialized workers' compensation claims service model and allocates deeper technical and customer service-focused resources in service centers nationwide, including newly formed Complex Claims Teams dedicated to managing complex, high-severity workers' compensation claims.
"Our customers' needs are ever evolving, which means we must constantly re-assess our performance," said Steve Iler, President, Primary Claims, AIG Domestic Claims, Inc. "The Direction Forward is the result of that exercise and reflects our commitment to provide customers with even better and faster service and greater technical specialization."
The Direction Forward also promotes leadership development by opening up new career paths for claims professionals and enhances the AIG Companies' ability to attract, develop and retain the industry's best claim talent.
To learn more about The Direction Forward and workers' compensation claims management services, contact Gary Gyscek, Senior Vice President - Technical Business Operations, Primary Claims, AIG Domestic Claims, Inc. at 973-402-2854 or firstname.lastname@example.org.
American International Group, Inc. (AIG), world leaders in insurance and financial services, is the leading international insurance organization with operations in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks of any insurer. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world. AIG's common stock is listed on the New York Stock Exchange, as well as the stock exchanges in Paris, Switzerland and Tokyo.